Goodrated less than a month ago
- Mansfield, NG19 7LA
The Cottage Residential Home
The Cottage Residential Home is a care home in Lincoln, run by Bhandal Care Group (BSB Care) Ltd. CQC rated it Requires improvement overall in April 2022 (last checked 14 April 2022). It has 40 beds. It is registered to support people living with dementia, older people and people with a physical disability.
- Care home without nursing
- Home care
Nocton Hall, Nocton, Lincoln, Lincolnshire, LN4 2BA
What CQC says
Overall rating
Requires improvementrated 4 years ago (14 April 2022)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 3 June 2021).
Read the CQC report (opens in a new tab)Last checked by CQC: 14 April 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (14 April 2022)Is it effective?
Goodrated 7 years ago (26 February 2019)Is it caring?
Requires improvementrated 7 years ago (26 February 2019)Is it responsive to people’s needs?
Requires improvementrated 7 years ago (26 February 2019)Is it well-led?
Goodrated 4 years ago (14 April 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from April 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Caring: Requires improvement
CQC checks whether staff treat people with kindness, dignity and respect. It looks at privacy, whether people are treated as individuals, and whether they can make choices and stay as independent as possible.
Questions you could ask
- How do staff get to know each person’s life story, likes and wishes?
- How do you protect people’s privacy and dignity?
- How do you help people stay as independent as they want to be?
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement3 June 2021Read the report (opens in a new tab)
- Requires improvement26 February 2019Read the report (opens in a new tab)
- Requires improvement19 July 2017Read the report (opens in a new tab)
- Good11 May 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing, Home care
- Who it supports
- Dementia, Older people, Physical disability
- Number of beds
- 40
- Nursing care
- No, personal care only
- Registered since
- 18 January 2011
- Local council area
- Lincolnshire
Who runs it
- Provider
- Bhandal Care Group (BSB Care) Ltd
- Brand
- BRAND Bhandal Care Services Group
- Kind of provider
- Company or organisation
Other services from this provider
- Requires improvementrated 4 years ago
Rating from August 2022 (more than 2 years ago)
- Newark, NG22 9FE
- Care Homes: GoodHomecare: Goodrated separately for each type of care
- Woodhall Spa, LN10 6SP
- 18 beds
- Goodrated 7 years ago
Rating from November 2018 (more than 2 years ago)
- Lincoln, LN5 9RF
- 22 beds