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Penumbra - Borders Supported Living Service

Penumbra - Borders Supported Living Service is a housing support service in Melrose, run by Penumbra. The Care Inspectorate gives no overall grade. It has graded 4 key questions, and the lowest grade is Very good (latest report published 24 April 2026).

  • Housing support

Penumbra, Unit C, Melrose Station, Palma Place, MELROSE, TD6 9PR

What Care Inspectorate says

Grades, not an overall rating

Care Inspectorate grades a service on a six-point scale, from Unsatisfactory to Excellent, for each key question that applies to its type of service. It does not give a service one overall grade, so we do not either. Each grade is shown below as Care Inspectorate published it.

The latest graded inspection report was published on 24 April 2026.

Last checked by Care Inspectorate: 15 April 2026.

See this service on the Care Inspectorate website (opens in a new tab)

Grades for each key question

Care Inspectorate grades each key question that applies to this type of service from 1 to 6. Each grade is shown as Care Inspectorate published it.

  • How well does the service support people’s wellbeing?

    Excellent

  • How well is people’s care and support planned?

    Excellent

  • How good is the place or setting where care is given?

    No grade for this question. It may not apply to this type of service.

  • How good is the staff team?

    Very good

  • How good is the leadership of the service?

    Very good

A service keeps its grade for a key question until that question is inspected again, so a grade can be older than the latest report. Where a service has not been inspected under Care Inspectorate’s newer quality frameworks, the nearest earlier grade is shown.

What the Care Inspectorate grades mean
Excellent
Outstanding or sector-leading. The service supports outstandingly good experiences and outcomes for people, and we can be confident this will be kept up.
Very good
Major strengths. Very few areas for improvement, and those that exist have little effect on people.
Good
Important strengths, with some areas for improvement. The strengths clearly outweigh the weaknesses.
Adequate
Strengths just outweigh weaknesses. Key areas need to improve, and continued performance at this level is not acceptable.
Weak
Important weaknesses. Priority action is needed, or people’s welfare or safety may be put at risk.
Unsatisfactory
Major weaknesses. Urgent action is needed because people’s welfare or safety is likely to be at risk.

Not sure what the grades mean? Read how Care Inspectorate grades work.

About this service

Type of care
Housing support
Who it supports
Not stated
Registered since
5 July 2004
Local council area
Scottish Borders

Who runs it

Provider
Penumbra
Kind of provider
Voluntary or Not for Profit

Other services from this provider

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    • Care and support planning: Very good
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    • Care and support planning: Very good
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and 11 more.