- Wellbeing: Very good
- Care and support planning: Good
- Staff team: Good
- Leadership: Good
Care Inspectorate grades, one for each key question; latest report published 1 year ago
- Mauchline, KA5 6NA
Catrine Bank
Catrine Bank is registered for care at home and housing support in Mauchline, run by The National Autistic Society. The Care Inspectorate gives no overall grade. It has graded 4 key questions, and the lowest grade is Adequate (latest report published 8 April 2026).
- Care at home
- Housing support
The Stables Administration & Resource Centre, The National Autistic Society, Sorn Road, Catrine, Mauchline, KA5 6NA
What Care Inspectorate says
Grades, not an overall rating
Care Inspectorate grades a service on a six-point scale, from Unsatisfactory to Excellent, for each key question that applies to its type of service. It does not give a service one overall grade, so we do not either. Each grade is shown below as Care Inspectorate published it.
The latest graded inspection report was published on 8 April 2026.
Last checked by Care Inspectorate: 12 March 2026.
See this service on the Care Inspectorate website (opens in a new tab)
Grades for each key question
Care Inspectorate grades each key question that applies to this type of service from 1 to 6. Each grade is shown as Care Inspectorate published it.
How well does the service support people’s wellbeing?
AdequateHow well is people’s care and support planned?
AdequateHow good is the place or setting where care is given?
No grade for this question. It may not apply to this type of service.
How good is the staff team?
AdequateHow good is the leadership of the service?
Adequate
A service keeps its grade for a key question until that question is inspected again, so a grade can be older than the latest report. Where a service has not been inspected under Care Inspectorate’s newer quality frameworks, the nearest earlier grade is shown.
What the Care Inspectorate grades mean
- Excellent
- Outstanding or sector-leading. The service supports outstandingly good experiences and outcomes for people, and we can be confident this will be kept up.
- Very good
- Major strengths. Very few areas for improvement, and those that exist have little effect on people.
- Good
- Important strengths, with some areas for improvement. The strengths clearly outweigh the weaknesses.
- Adequate
- Strengths just outweigh weaknesses. Key areas need to improve, and continued performance at this level is not acceptable.
- Weak
- Important weaknesses. Priority action is needed, or people’s welfare or safety may be put at risk.
- Unsatisfactory
- Major weaknesses. Urgent action is needed because people’s welfare or safety is likely to be at risk.
Not sure what the grades mean? Read how Care Inspectorate grades work.
Understanding this rating
Plain facts about how Care Inspectorate rates and inspects services, as Care Inspectorate describes them. This is not advice and not a rating of ours.
What Care Inspectorate looks at
Wellbeing: Adequate
The Care Inspectorate looks at how well the service supports people’s health and wellbeing. This includes being treated with compassion, dignity and respect, getting the most out of life, and good infection control.
Questions you could ask
- How do you help people do things they enjoy each day?
- How do you work with GPs and nurses when someone’s health changes?
- How do you help people keep in touch with family and friends?
Care and support planning: Adequate
The Care Inspectorate looks at whether each person’s plan reflects what they need and want. It also looks at whether family, friends and carers are encouraged to be involved.
Questions you could ask
- How can we help write the personal plan?
- How often is the plan reviewed, and who takes part?
- How do staff know what is in each person’s plan?
Staff team: Adequate
The Care Inspectorate looks at how staff are recruited and whether they have the right knowledge, skills and training. It also looks at whether staffing arrangements are right and staff work well together.
Questions you could ask
- What checks do you make before new staff start?
- What training do staff have for the needs of the people here?
- How do you decide how many staff are needed?
Leadership: Adequate
The Care Inspectorate looks at how well the service is led. This includes its values, how leaders check and improve quality, how they work with others, and how staff are led.
Questions you could ask
- How do you check the quality of care and make improvements?
- How are staff supported and supervised?
- What has changed since the last inspection?
Not every question at every inspection
An inspection may look at some key questions and not others. A grade stays in place until that key question is inspected again. So the grades for one service can come from different dates.
How often it inspects
There is no fixed timetable. The Care Inspectorate decides when to inspect. It uses the information it holds about a service, such as complaints, notifications and past grades, and its view of risk. It can also change a grade between inspections if it finds the grade no longer matches the service.
About this service
- Type of care
- Care at home, Housing support
- Who it supports
- Not stated
- Registered since
- 22 February 2007
- Local council area
- East Ayrshire
Who runs it
- Provider
- The National Autistic Society
- Kind of provider
- Voluntary or Not for Profit
Other services from this provider
- Wellbeing: Very good
- Care and support planning: Very good
- Staff team: Good
- Leadership: Good
Care Inspectorate grades, one for each key question; latest report published 6 years ago
Grades published March 2020 (more than 2 years ago)
- Mauchline, KA5 6NA
The National Autistic Society - Central Scotland Services
Care at home, Housing support
Run by The National Autistic Society
- Wellbeing: Very good
- Care and support planning: Very good
- Staff team: Good
- Leadership: Good
Care Inspectorate grades, one for each key question; latest report published 4 months ago
- Glasgow, G2 3BZ