Three Towns Care Home

What Care Inspectorate looks at

• Wellbeing: Adequate

  The Care Inspectorate looks at how well the service supports people’s health and wellbeing. This includes being treated with compassion, dignity and respect, getting the most out of life, and good infection control.

  Questions you could ask

  • How do you help people do things they enjoy each day?
  • How do you work with GPs and nurses when someone’s health changes?
  • How do you help people keep in touch with family and friends?
• Care and support planning: Adequate

  The Care Inspectorate looks at whether each person’s plan reflects what they need and want. It also looks at whether family, friends and carers are encouraged to be involved.

  Questions you could ask

  • How can we help write the personal plan?
  • How often is the plan reviewed, and who takes part?
  • How do staff know what is in each person’s plan?
• Setting: Adequate

  The Care Inspectorate looks at the place where care is given. This includes the quality of the building and facilities, whether the setting helps people be independent, and links with the local community. It does not currently assess this for care at home and supported living.

  Questions you could ask

  • Can we see the bedrooms and shared spaces?
  • How do you keep the building and equipment in good repair?
  • How do people get out and about in the local area?
• Staff team: Adequate

  The Care Inspectorate looks at how staff are recruited and whether they have the right knowledge, skills and training. It also looks at whether staffing arrangements are right and staff work well together.

  Questions you could ask

  • What checks do you make before new staff start?
  • What training do staff have for the needs of the people here?
  • How do you decide how many staff are needed?
• Leadership: Adequate

  The Care Inspectorate looks at how well the service is led. This includes its values, how leaders check and improve quality, how they work with others, and how staff are led.

  Questions you could ask

  • How do you check the quality of care and make improvements?
  • How are staff supported and supervised?
  • What has changed since the last inspection?

Not every question at every inspection

An inspection may look at some key questions and not others. A grade stays in place until that key question is inspected again. So the grades for one service can come from different dates.

How often it inspects

There is no fixed timetable. The Care Inspectorate decides when to inspect. It uses the information it holds about a service, such as complaints, notifications and past grades, and its view of risk. It can also change a grade between inspections if it finds the grade no longer matches the service.

See this service on the Care Inspectorate website (opens in a new tab)

More about how Care Inspectorate works, with sources