- Wellbeing: Good
- Care and support planning: Good
- Staff team: Adequate
- Leadership: Adequate
Care Inspectorate grades, one for each key question; latest report published 3 months ago
- Prestwick, KA9 2TA
Balmoral Dundee
Balmoral Dundee is registered for care at home and housing support in Dundee, run by Balmoral Homecare Ltd. The Care Inspectorate gives no overall grade. It has graded 4 key questions, and the lowest grade is Adequate (latest report published 11 February 2025).
- Care at home
- Support service
- Housing support
Suite 3A, Delta House, Gemini Crescent, Dundee, DD2 1SW
What Care Inspectorate says
Grades, not an overall rating
Care Inspectorate grades a service on a six-point scale, from Unsatisfactory to Excellent, for each key question that applies to its type of service. It does not give a service one overall grade, so we do not either. Each grade is shown below as Care Inspectorate published it.
The latest graded inspection report was published on 11 February 2025.
Last checked by Care Inspectorate: 5 February 2025.
See this service on the Care Inspectorate website (opens in a new tab)
Grades for each key question
Care Inspectorate grades each key question that applies to this type of service from 1 to 6. Each grade is shown as Care Inspectorate published it.
How well does the service support people’s wellbeing?
GoodHow well is people’s care and support planned?
AdequateHow good is the place or setting where care is given?
No grade for this question. It may not apply to this type of service.
How good is the staff team?
GoodHow good is the leadership of the service?
Adequate
A service keeps its grade for a key question until that question is inspected again, so a grade can be older than the latest report. Where a service has not been inspected under Care Inspectorate’s newer quality frameworks, the nearest earlier grade is shown.
What the Care Inspectorate grades mean
- Excellent
- Outstanding or sector-leading. The service supports outstandingly good experiences and outcomes for people, and we can be confident this will be kept up.
- Very good
- Major strengths. Very few areas for improvement, and those that exist have little effect on people.
- Good
- Important strengths, with some areas for improvement. The strengths clearly outweigh the weaknesses.
- Adequate
- Strengths just outweigh weaknesses. Key areas need to improve, and continued performance at this level is not acceptable.
- Weak
- Important weaknesses. Priority action is needed, or people’s welfare or safety may be put at risk.
- Unsatisfactory
- Major weaknesses. Urgent action is needed because people’s welfare or safety is likely to be at risk.
Not sure what the grades mean? Read how Care Inspectorate grades work.
Understanding this rating
Plain facts about how Care Inspectorate rates and inspects services, as Care Inspectorate describes them. This is not advice and not a rating of ours.
The Care Inspectorate gave different grades for different key questions. It graded “Wellbeing” as Good. It graded “Care and support planning” as Adequate. It graded “Staff team” as Good. It graded “Leadership” as Adequate.
What Care Inspectorate looks at
Care and support planning: Adequate
The Care Inspectorate looks at whether each person’s plan reflects what they need and want. It also looks at whether family, friends and carers are encouraged to be involved.
Questions you could ask
- How can we help write the personal plan?
- How often is the plan reviewed, and who takes part?
- How do staff know what is in each person’s plan?
Leadership: Adequate
The Care Inspectorate looks at how well the service is led. This includes its values, how leaders check and improve quality, how they work with others, and how staff are led.
Questions you could ask
- How do you check the quality of care and make improvements?
- How are staff supported and supervised?
- What has changed since the last inspection?
Not every question at every inspection
An inspection may look at some key questions and not others. A grade stays in place until that key question is inspected again. So the grades for one service can come from different dates.
How often it inspects
There is no fixed timetable. The Care Inspectorate decides when to inspect. It uses the information it holds about a service, such as complaints, notifications and past grades, and its view of risk. It can also change a grade between inspections if it finds the grade no longer matches the service.
About this service
- Type of care
- Care at home, Support service, Housing support
- Who it supports
- Not stated
- Registered since
- 22 August 2022
- Local council area
- Dundee City
Who runs it
- Provider
- Balmoral Homecare Ltd
- Kind of provider
- Private
Other services from this provider
- Wellbeing: Very good
- Care and support planning: Good
- Staff team: Very good
- Leadership: Very good
Care Inspectorate grades, one for each key question; latest report published 3 months ago
- Glasgow, G61 3RB
- Wellbeing: Good
- Care and support planning: Adequate
- Staff team: Adequate
- Leadership: Adequate
Care Inspectorate grades, one for each key question; latest report published 11 months ago
- Prestwick, KA9 2TA
- No grades shown
- Dumfries, DG1 1EG
- Wellbeing: Good
- Care and support planning: Good
- Staff team: Good
- Leadership: Good
Care Inspectorate grades, one for each key question; latest report published 1 year ago
- Grangemouth, FK3 8XA
- No grades shown
- Grangemouth, FK3 8XS
and 1 more.