Glenmore Residential Home
Glenmore Residential Home is a care home in Newport, run by an individual provider. CIW gives no overall rating. It rates 4 themes (Well-being: Requires improvement, Care and support: Requires significant improvement, Environment: Requires improvement, Leadership and management: Requires significant improvement). It is registered for 22 places. It is registered to support people with mental health needs and people living with dementia.
- Care home
Glenmore Residential Home, 188-190, Stow Hill, Newport, NP20 4HB
What CIW says
Ratings for each theme, not an overall rating
CIW rates a service on themes, such as well-being and care and support. It does not give a service one overall rating, so we do not either. Each rating is shown below as CIW published it.
CIW does not publish the date of each rating in its data. The CIW page for this service has the latest inspection report.
Ratings for each theme
CIW gives each theme its own rating. Each is shown as CIW published it.
Well-being
How well does the service support people’s well-being and the outcomes they want?
Requires improvementOutcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
Care and support
How good is the care and support people get?
Requires significant improvementOutcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
Environment
How good is the place where people live? (Care homes only.)
Requires improvementOutcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
Leadership and management
How well is the service led and managed?
Requires significant improvementOutcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
What the CIW ratings mean
- Excellent
- Outcomes for people are excellent. This is the highest of CIW’s four ratings for a theme.
- Good
- Outcomes for people are good. This is the second highest of CIW’s four ratings for a theme.
- Requires improvement
- Outcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
- Requires significant improvement
- Outcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
Not sure what the ratings mean? Read how CIW ratings work.
Understanding this rating
Plain facts about how CIW rates and inspects services, as CIW describes them. This is not advice and not a rating of ours.
CIW gave different ratings for different themes. It rated “Well-being” as Requires improvement. It rated “Care and support” as Requires significant improvement. It rated “Environment” as Requires improvement. It rated “Leadership and management” as Requires significant improvement.
What CIW looks at
Well-being: Requires improvement
CIW looks at how the service supports people’s physical and mental health, their rights, their independence and their relationships.
Questions you could ask
- How do you help people do what matters to them each day?
- How do you help people stay in touch with family and the local community?
- How do you find out what each person wants from their care?
Care and support: Requires significant improvement
CIW looks at the quality of the care and whether it is right for each person’s individual needs.
Questions you could ask
- How is the personal plan made, and how can family help?
- How are medicines looked after and given?
- How do you keep the same care staff for each person where you can?
Environment: Requires improvement
CIW rates this theme for services where people live, such as care homes. It looks at how suitable the building and rooms are and how well they are looked after.
Questions you could ask
- Can we see the bedrooms and shared spaces?
- How do you look after repairs and equipment?
- How can people make their room feel like their own?
Leadership and management: Requires significant improvement
CIW looks at how well the service is run, including how it supports its staff and how it checks the quality of its own work.
Questions you could ask
- How do you check quality and make improvements?
- How are staff trained and supported?
- For home care: how long is each visit?
How often CIW inspects
CIW plans inspections using what it knows about each service. For care homes and home care, its code of practice gives these gaps between inspections: up to 18 months (routine), 12 months (early) or 6 months (priority). CIW can inspect at any time.
“Requires significant improvement”
If CIW issues a “priority action notice”, the theme it relates to is rated Requires significant improvement. CIW then plans another inspection within six months.
About this service
- Type of care
- Care home
- Who it supports
- Mental health needs, Dementia
- Registered places
- 22
- Nursing care
- No, personal care only
- Local council area
- Newport
Who runs it
- Provider
- Run by an individual provider