No CIW ratings published yet
- Prestatyn, LL19 7HT
iCwtch Healthcare
iCwtch Healthcare is registered for home care and supported living in Swansea, run by iCwtch Healthcare Limited. CIW gives no overall rating. It rates 3 themes (Well-being: Good, Care and support: Requires improvement, Leadership and management: Requires significant improvement).
- Home care
- Supported living
Princess House, Princess Way, Swansea, SA1 3LW
What CIW says
Ratings for each theme, not an overall rating
CIW rates a service on themes, such as well-being and care and support. It does not give a service one overall rating, so we do not either. Each rating is shown below as CIW published it.
CIW does not publish the date of each rating in its data. The CIW page for this service has the latest inspection report.
Ratings for each theme
CIW gives each theme its own rating. Each is shown as CIW published it.
Well-being
How well does the service support people’s well-being and the outcomes they want?
GoodOutcomes for people are good. This is the second highest of CIW’s four ratings for a theme.
Care and support
How good is the care and support people get?
Requires improvementOutcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
Environment
How good is the place where people live? (Care homes only.)
No rating for this theme. It may not apply to this type of service (the environment theme is for care homes only).
Leadership and management
How well is the service led and managed?
Requires significant improvementOutcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
What the CIW ratings mean
- Excellent
- Outcomes for people are excellent. This is the highest of CIW’s four ratings for a theme.
- Good
- Outcomes for people are good. This is the second highest of CIW’s four ratings for a theme.
- Requires improvement
- Outcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
- Requires significant improvement
- Outcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
Not sure what the ratings mean? Read how CIW ratings work.
Understanding this rating
Plain facts about how CIW rates and inspects services, as CIW describes them. This is not advice and not a rating of ours.
CIW gave different ratings for different themes. It rated “Well-being” as Good. It rated “Care and support” as Requires improvement. It rated “Leadership and management” as Requires significant improvement.
What CIW looks at
Care and support: Requires improvement
CIW looks at the quality of the care and whether it is right for each person’s individual needs.
Questions you could ask
- How is the personal plan made, and how can family help?
- How are medicines looked after and given?
- How do you keep the same care staff for each person where you can?
Leadership and management: Requires significant improvement
CIW looks at how well the service is run, including how it supports its staff and how it checks the quality of its own work.
Questions you could ask
- How do you check quality and make improvements?
- How are staff trained and supported?
- For home care: how long is each visit?
How often CIW inspects
CIW plans inspections using what it knows about each service. For care homes and home care, its code of practice gives these gaps between inspections: up to 18 months (routine), 12 months (early) or 6 months (priority). CIW can inspect at any time.
“Requires significant improvement”
If CIW issues a “priority action notice”, the theme it relates to is rated Requires significant improvement. CIW then plans another inspection within six months.
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Not stated
- Local council area
- Swansea
Who runs it
- Provider
- iCwtch Healthcare Limited
- Kind of provider
- Limited Company