No overall rating shown
- Chippenham, SN14 0GT
Phoenix All Care Ltd
Phoenix All Care Ltd is a home care service in Wellingborough. CQC rated it Good overall in May 2022 (last checked 10 May 2022). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
35 Sulgrave Way, Wellingborough, NN8 1FG
What CQC says
Overall rating
Goodrated 4 years ago (10 May 2022)
The service is performing well and meeting expectations.
Last checked by CQC: 10 May 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (10 May 2022)Is it effective?
Goodrated 4 years ago (10 May 2022)Is it caring?
Goodrated 4 years ago (10 May 2022)Is it responsive to people’s needs?
Requires improvementrated 4 years ago (10 May 2022)Is it well-led?
Goodrated 4 years ago (10 May 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from May 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Registered since
- 8 January 2021
- Local council area
- North Northamptonshire
Who runs it
- Provider
- Phoenix All Care Ltd
- Kind of provider
- Company or organisation
Other services from this provider
- No overall rating shown
- Bournemouth, BH8 8GS