Platinum Healthcare Services
Platinum Healthcare Services is a home care service in Alcester, run by Platinum Healthcare Services Limited. CQC rated it Good overall in March 2023 (last checked 16 March 2023). It is registered to support people living with dementia, older people, people with a physical disability and younger adults.
- Home care
Unit B, Wixford Park, Georges Elm Lane, Bidford-on-avon, Alcester, B50 4JS
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 28 April 2022.
Read the CQC report (opens in a new tab)Last checked by CQC: 16 March 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (16 March 2023)Is it effective?
Goodrated 3 years ago (16 March 2023)Is it caring?
Goodrated 4 years ago (28 April 2022)Is it responsive to people’s needs?
Goodrated 4 years ago (28 April 2022)Is it well-led?
Requires improvementrated 3 years ago (16 March 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from March 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement28 April 2022Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Younger adults
- Registered since
- 28 January 2021
- Local council area
- Warwickshire
Who runs it
- Provider
- Platinum Healthcare Services Limited
- Kind of provider
- Company or organisation