Goodrated 8 years ago
Rating from June 2018 (more than 2 years ago)
- Norwich, NR7 8ET
- 6 beds
Personal Assistant Services North
Personal Assistant Services North is a home care service in Norwich, run by Independence Matters C.I.C.. CQC rated it Good overall in August 2019 (last checked 22 August 2019). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
c/o Sprowston Hub, Aslake Close, Norwich, Norfolk, NR7 8ET
What CQC says
Overall rating
Goodrated 7 years ago (22 August 2019)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 17 November 2016).
Read the CQC report (opens in a new tab)Last checked by CQC: 22 August 2019.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 7 years ago (22 August 2019)Is it effective?
Goodrated 7 years ago (22 August 2019)Is it caring?
Goodrated 7 years ago (22 August 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (22 August 2019)Is it well-led?
Requires improvementrated 7 years ago (22 August 2019)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2019. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good17 November 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Younger adults
- Registered since
- 1 November 2013
- Local council area
- Norfolk
Who runs it
- Provider
- Independence Matters C.I.C.
- Kind of provider
- Company or organisation
Other services from this provider
- Requires improvementrated 5 years ago
Rating from August 2021 (more than 2 years ago)
- Kings Lynn, PE30 3YE
- 6 beds
- Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- Norwich, NR3 3BP
- Goodrated 6 years ago
Rating from March 2020 (more than 2 years ago)
- Beccles, NR34 9QH
- Goodrated 1 year ago
- Kings Lynn, PE30 3HU
- Goodrated 7 years ago
Rating from July 2019 (more than 2 years ago)
- Norwich, NR15 2XY
and 4 more.