Silverjen Limited
Silverjen Limited is a home care service in Leatherhead. CQC rated it Inadequate overall in September 2026 (last checked 18 September 2026). It is registered to support people living with dementia, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
Office 125 - 126, Dorset House, Regent Park, Kingston Road, Leatherhead, KT22 7PL
What CQC says
Overall rating
The service is performing badly.
Last checked by CQC: 18 September 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Inadequaterated less than a month ago (18 September 2026)Is it effective?
Goodrated 10 months ago (4 December 2025)Is it caring?
Goodrated 4 years ago (30 September 2022)Is it responsive to people’s needs?
Goodrated 4 years ago (30 September 2022)Is it well-led?
Inadequaterated less than a month ago (18 September 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Inadequate
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Inadequate
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Drug and alcohol misuse, Eating disorder
- Registered since
- 31 March 2021
- Local council area
- Surrey
Who runs it
- Provider
- Silverjen Limited
- Kind of provider
- Company or organisation