Requires improvementrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Worthing, BN14 9LB
- 8 beds
Ashley Phoenix Home
Ashley Phoenix Home is a care home in Bath, run by Achieve Together Limited. CQC rated it Requires improvement overall in October 2025 (last checked 14 October 2025). It has 9 beds. It is registered to support people with a physical disability, people with a sensory impairment, people with a learning disability or autism and people with mental health needs.
- Care home without nursing
Poolemead Centre, Watery Lane, Bath, Avon, BA2 1RN
What CQC says
Overall rating
Requires improvementrated 1 year ago (14 October 2025)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 21 July 2022).
Last checked by CQC: 14 October 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (14 October 2025)Is it effective?
Goodrated 1 year ago (14 October 2025)Is it caring?
Goodrated 1 year ago (14 October 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (14 October 2025)Is it well-led?
Requires improvementrated 1 year ago (14 October 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement21 July 2022Read the report (opens in a new tab)
- Good21 February 2019Read the report (opens in a new tab)
- Good5 August 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 9
- Nursing care
- No, personal care only
- Registered since
- 30 June 2021
- Local council area
- Bath and North East Somerset
Who runs it
- Provider
- Achieve Together Limited
- Brand
- BRAND Achieve Together
- Kind of provider
- Company or organisation
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Rating from February 2023 (more than 2 years ago)
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Rating from June 2022 (more than 2 years ago)
- Sutton, SM1 2BE
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- Goodrated 4 years ago
Rating from July 2022 (more than 2 years ago)
- Worthing, BN14 9LU
- Goodrated 4 years ago
Rating from March 2022 (more than 2 years ago)
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and 172 more.