Diamond Heart Health Care LTD
Diamond Heart Health Care LTD is a home care service in Manchester. CQC rated it Requires improvement overall in December 2025 (last checked 1 December 2025). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
2nd Floor Lowry Mill, Lees Street, Pendlebury, Swinton, Manchester, M27 6DB
What CQC says
Overall rating
The service is not performing as well as it should.
Last checked by CQC: 1 December 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 10 months ago (1 December 2025)Is it effective?
Goodrated 10 months ago (1 December 2025)Is it caring?
Goodrated 10 months ago (1 December 2025)Is it responsive to people’s needs?
Goodrated 10 months ago (1 December 2025)Is it well-led?
Requires improvementrated 10 months ago (1 December 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Younger adults
- Registered since
- 17 May 2021
- Local council area
- Salford
Who runs it
- Provider
- Diamond Heart Health Care Ltd
- Kind of provider
- Company or organisation