Felbury House
Felbury House is a care home in Dorking, run by Felbury House Limited. CQC rated it Good overall in October 2022 (last checked 20 October 2022). It has 30 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
Felday Road, Holmbury St. Mary, Dorking, RH5 6NL
What CQC says
Overall rating
The service is performing well and meeting expectations.
The same as the rating before it (Good, 4 December 2018).
Read the CQC report (opens in a new tab)Last checked by CQC: 20 October 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (20 October 2022)Is it effective?
Goodrated 3 years ago (20 October 2022)Is it caring?
Goodrated 3 years ago (20 October 2022)Is it responsive to people’s needs?
Goodrated 3 years ago (20 October 2022)Is it well-led?
Requires improvementrated 3 years ago (20 October 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good4 December 2018Read the report (opens in a new tab)
- Requires improvement16 September 2017Read the report (opens in a new tab)
- Good5 November 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment
- Number of beds
- 30
- Nursing care
- No, personal care only
- Registered since
- 3 June 2021
- Local council area
- Surrey
Who runs it
- Provider
- Felbury House Limited
- Kind of provider
- Company or organisation