Kwikfix Recruitment Services Peterborough Branch
Home care
Run by Kwikfix Recruitment Services Limited
Goodrated 5 years ago
Rating from June 2021 (more than 2 years ago)
- Peterborough, PE1 5XA
Oxford Branch
Oxford Branch is a home care service in Oxford, run by Kwikfix Recruitment Services Limited. CQC rated it Requires improvement overall in November 2024 (last checked 4 November 2024). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Kwikfix Recruitment Services Ltd, Sandford Gate, East Point Business Park, Oxford, OX4 6LB
What CQC says
Overall rating
Requires improvementrated 1 year ago (4 November 2024)
The service is not performing as well as it should.
Last checked by CQC: 4 November 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (4 November 2024)Is it effective?
Requires improvementrated 3 years ago (21 October 2022)Is it caring?
Goodrated 3 years ago (21 October 2022)Is it responsive to people’s needs?
Requires improvementrated 3 years ago (21 October 2022)Is it well-led?
Requires improvementrated 1 year ago (4 November 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 26 May 2021
- Local council area
- Oxfordshire
Who runs it
- Provider
- Kwikfix Recruitment Services Limited
- Kind of provider
- Company or organisation
Other services from this provider
- No overall rating shown
- Oldbury, B69 4BY