Upton Cottage
Upton Cottage is a care home in Clevedon, run by Mrs Hazel Paterson. CQC rated it Requires improvement overall in July 2025 (last checked 21 July 2025). It has 16 beds. It is registered to support people with a learning disability or autism.
- Care home without nursing
18 Bay Road, Clevedon, Somerset, BS21 7BT
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 4 August 2023).
Last checked by CQC: 21 July 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (21 July 2025)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Requires improvementrated 1 year ago (21 July 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement4 August 2023Read the report (opens in a new tab)
- Good7 October 2017Read the report (opens in a new tab)
- Requires improvement8 April 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Learning disability or autism
- Number of beds
- 16
- Nursing care
- No, personal care only
- Registered since
- 5 January 2011
- Local council area
- North Somerset
Who runs it
- Provider
- Mrs Hazel Paterson
- Kind of provider
- Individual