Requires improvementrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Worthing, BN14 9LB
- 8 beds
Mill Hayes
Mill Hayes is a care home in Stoke-on-trent, run by Achieve Together Limited. CQC rated it Requires improvement overall in September 2024 (last checked 25 September 2024). It has 7 beds. It is registered to support people with a physical disability, people with a sensory impairment, people with a learning disability or autism and people with mental health needs.
- Care home without nursing
72 Mill Hayes Road, Knypersley, Stoke-on-trent, ST8 7PS
What CQC says
Overall rating
Requires improvementrated 2 years ago (25 September 2024)
The service is not performing as well as it should.
Down from Good, 18 May 2023.
Last checked by CQC: 25 September 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 2 years ago (25 September 2024)Is it effective?
Requires improvementrated 2 years ago (25 September 2024)Is it caring?
Goodrated 2 years ago (25 September 2024)Is it responsive to people’s needs?
Goodrated 2 years ago (25 September 2024)Is it well-led?
Requires improvementrated 2 years ago (25 September 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2024. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good18 May 2023Read the report (opens in a new tab)
- Requires improvement1 October 2019Read the report (opens in a new tab)
- Requires improvement20 June 2019Read the report (opens in a new tab)
- Requires improvement27 September 2017Read the report (opens in a new tab)
- Requires improvement28 July 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 7
- Nursing care
- No, personal care only
- Registered since
- 27 August 2021
- Local council area
- Staffordshire
Who runs it
- Provider
- Achieve Together Limited
- Brand
- BRAND Achieve Together
- Kind of provider
- Company or organisation
Other services from this provider
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- 6 beds
- Goodrated 3 years ago
Rating from February 2023 (more than 2 years ago)
- Hove, BN3 6BE
- Goodrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Sutton, SM1 2BE
- 7 beds
- Goodrated 4 years ago
Rating from July 2022 (more than 2 years ago)
- Worthing, BN14 9LU
- Goodrated 4 years ago
Rating from March 2022 (more than 2 years ago)
- Epsom, KT18 5DX
and 172 more.