Lester Hall Apartments
Lester Hall Apartments is a care home in Leicester, run by Lester Hall Apartments Limited. CQC rated it Good overall in December 2022 (last checked 20 December 2022). It has 33 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
- Rehabilitation services
- Residential substance misuse treatment and/or rehabilitation service
15 Elms Road, Stoneygate, Leicester, Leicestershire, LE2 3JD
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 3 August 2022.
Read the CQC report (opens in a new tab)Last checked by CQC: 20 December 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (20 December 2022)Is it effective?
Requires improvementrated 4 years ago (3 August 2022)Is it caring?
Requires improvementrated 4 years ago (3 August 2022)Is it responsive to people’s needs?
Goodrated 3 years ago (20 December 2022)Is it well-led?
Goodrated 3 years ago (20 December 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Effective” as Requires improvement. It rated “Caring” as Requires improvement.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Caring: Requires improvement
CQC checks whether staff treat people with kindness, dignity and respect. It looks at privacy, whether people are treated as individuals, and whether they can make choices and stay as independent as possible.
Questions you could ask
- How do staff get to know each person’s life story, likes and wishes?
- How do you protect people’s privacy and dignity?
- How do you help people stay as independent as they want to be?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement3 August 2022Read the report (opens in a new tab)
- Requires improvement4 November 2021Read the report (opens in a new tab)
- Requires improvement17 October 2020Read the report (opens in a new tab)
- Requires improvement21 November 2019Read the report (opens in a new tab)
- Requires improvement21 August 2018Read the report (opens in a new tab)
- Good7 April 2017Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing, Rehabilitation services, Residential substance misuse treatment and/or rehabilitation service
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults, Drug and alcohol misuse, Eating disorder, Detained under the Mental Health Act
- Number of beds
- 33
- Nursing care
- No, personal care only
- Registered since
- 27 January 2011
- Local council area
- Leicester
Who runs it
- Provider
- Lester Hall Apartments Limited
- Kind of provider
- Company or organisation