Horizon Care & Welfare Association
Horizon Care & Welfare Association is a home care service in Croydon, run by Horizon Care And Welfare Association. CQC rated it Good overall in March 2018 (last checked 29 March 2018). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
79 Park Lane, Croydon, Surrey, CR0 1JG
What CQC says
Overall rating
The service is performing well and meeting expectations.
The same as the rating before it (Good, 4 March 2016).
Read the CQC report (opens in a new tab)Last checked by CQC: 29 March 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 8 years ago (29 March 2018)Is it effective?
Goodrated 8 years ago (29 March 2018)Is it caring?
Goodrated 8 years ago (29 March 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (29 March 2018)Is it well-led?
Goodrated 8 years ago (29 March 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from March 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good4 March 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 1 October 2010
- Local council area
- Croydon
Who runs it
- Provider
- Horizon Care And Welfare Association
- Kind of provider
- Company or organisation