Goodrated 7 years ago
Rating from November 2018 (more than 2 years ago)
- Penrith, CA11 9FA
- 3 beds
Glenmore Trust - Northumberland Street
Glenmore Trust - Northumberland Street is registered for home care and supported living in Carlisle, run by Glenmore Trust. CQC rated it Good overall in October 2026 (last checked 5 March 2019). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
- Supported living
9 Northumberland Street, Carlisle, Cumbria, CA2 5HD
What CQC says
Overall rating
Goodrated less than a month ago (2 October 2026)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 16 May 2019).
Last checked by CQC: 5 March 2019.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated less than a month ago (2 October 2026)Is it effective?
Goodrated less than a month ago (2 October 2026)Is it caring?
Goodrated less than a month ago (2 October 2026)Is it responsive to people’s needs?
Goodrated less than a month ago (2 October 2026)Is it well-led?
Requires improvementrated less than a month ago (2 October 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good16 May 2019Read the report (opens in a new tab)
- Good1 September 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 15 February 2011
- Local council area
- Cumberland
Who runs it
- Provider
- Glenmore Trust
- Kind of provider
- Company or organisation