Proline Care Limited
Proline Care Limited is a home care service in Birmingham. CQC rated it Requires improvement overall in January 2020 (last checked 22 January 2020). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
5th Floor, The White House, 111 New Street, Birmingham, B2 4EU
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 22 November 2018).
Read the CQC report (opens in a new tab)Last checked by CQC: 22 January 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 6 years ago (22 January 2020)Is it effective?
Goodrated 6 years ago (22 January 2020)Is it caring?
Goodrated 6 years ago (22 January 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (22 January 2020)Is it well-led?
Requires improvementrated 6 years ago (22 January 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from January 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement22 November 2018Read the report (opens in a new tab)
- Requires improvement1 May 2018Read the report (opens in a new tab)
- Requires improvement7 November 2017Read the report (opens in a new tab)
- Requires improvement16 June 2017Read the report (opens in a new tab)
- Inadequate11 March 2017Read the report (opens in a new tab)
- Inadequate6 December 2016Read the report (opens in a new tab)
- Requires improvement15 April 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 3 February 2011
- Local council area
- Birmingham
Who runs it
- Provider
- Proline Care Limited
- Kind of provider
- Company or organisation