Norwood House
Norwood House is a care home in Saxmundham, run by County Care Homes Limited. CQC rated it Good overall in May 2023 (last checked 18 May 2023). It has 71 beds. It is registered to support people living with dementia, older people and people with mental health needs.
- Care home without nursing
Littlemoor Road, Middleton Moor, Saxmundham, Suffolk, IP17 3JZ
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 30 December 2022.
Read the CQC report (opens in a new tab)Last checked by CQC: 18 May 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (18 May 2023)Is it effective?
Goodrated 3 years ago (18 May 2023)Is it caring?
Goodrated 3 years ago (18 May 2023)Is it responsive to people’s needs?
Goodrated 3 years ago (18 May 2023)Is it well-led?
Requires improvementrated 3 years ago (18 May 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from May 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement30 December 2022Read the report (opens in a new tab)
- Requires improvement21 December 2021Read the report (opens in a new tab)
- Requires improvement27 February 2020Read the report (opens in a new tab)
- Requires improvement26 January 2019Read the report (opens in a new tab)
- Requires improvement9 May 2018Read the report (opens in a new tab)
- Requires improvement11 January 2017Read the report (opens in a new tab)
- Requires improvement14 October 2016Read the report (opens in a new tab)
- Requires improvement25 June 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Mental health needs
- Number of beds
- 71
- Nursing care
- No, personal care only
- Registered since
- 30 December 2010
- Local council area
- Suffolk
Who runs it
- Provider
- County Care Homes Limited
- Kind of provider
- Company or organisation