Westbourne Care Home
Westbourne Care Home is a care home in Hitchin, run by Bainscare Limited. CQC rated it Good overall in October 2022 (last checked 29 September 2022). It has 27 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
Westbourne, 9 Bedford Road, Hitchin, Hertfordshire, SG5 2TP
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 22 April 2021.
Read the CQC report (opens in a new tab)Last checked by CQC: 29 September 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (26 October 2022)Is it effective?
Goodrated 3 years ago (26 October 2022)Is it caring?
Goodrated 3 years ago (26 October 2022)Is it responsive to people’s needs?
Goodrated 3 years ago (26 October 2022)Is it well-led?
Goodrated 3 years ago (26 October 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement22 April 2021Read the report (opens in a new tab)
- Requires improvement31 March 2020Read the report (opens in a new tab)
- Good2 August 2017Read the report (opens in a new tab)
- Good30 November 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Younger adults
- Number of beds
- 27
- Nursing care
- No, personal care only
- Registered since
- 7 December 2010
- Local council area
- Hertfordshire
Who runs it
- Provider
- Bainscare Limited
- Kind of provider
- Company or organisation