Community Support Service
Community Support Service is registered for home care and supported living in Solihull, run by Family Care Trust. CQC rated it Good overall in September 2018 (last checked 12 September 2018). It is registered to support people living with dementia, older people, people with a learning disability or autism and people with mental health needs.
- Home care
- Supported living
Newlands Bishop Farm, Berry Hall Lane, Catherine-de-barnes, Solihull, B91 2RY
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 12 September 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 8 years ago (12 September 2018)Is it effective?
Goodrated 8 years ago (12 September 2018)Is it caring?
Goodrated 8 years ago (12 September 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (12 September 2018)Is it well-led?
Requires improvementrated 8 years ago (12 September 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 30 December 2010
- Local council area
- Solihull
Who runs it
- Provider
- Family Care Trust
- Kind of provider
- Company or organisation