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This rating is from September 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.

CQC rated it Good overall. It rated “Caring” as Requires improvement. It rated “Responsive” as Requires improvement.

What CQC looks at

• Caring: Requires improvement

  CQC checks whether staff treat people with kindness, dignity and respect. It looks at privacy, whether people are treated as individuals, and whether they can make choices and stay as independent as possible.

  Questions you could ask

  • How do staff get to know each person’s life story, likes and wishes?
  • How do you protect people’s privacy and dignity?
  • How do you help people stay as independent as they want to be?
• Responsive: Requires improvement

  CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.

  Questions you could ask

  • How is the care plan written, and how can family be involved?
  • How often is the care plan reviewed?
  • How can I raise a concern, and what happens next?

Questions you could ask

• What has changed since the last inspection?

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

See this service on the CQC website (opens in a new tab)

More about how CQC works, with sources