Goodrated 1 year ago
- Welwyn Garden City, AL7 2FF
- 75 beds
Providence Court
Providence Court is a care home in Baldock, run by Quantum Care Limited. CQC rated it Requires improvement overall in May 2025 (last checked 15 May 2025). It has 61 beds. It is registered to support people living with dementia, older people and people with a physical disability.
- Care home without nursing
Providence Way, Baldock, Hertfordshire, SG7 6TT
What CQC says
Overall rating
Requires improvementrated 1 year ago (15 May 2025)
The service is not performing as well as it should.
Down from Good, 1 July 2023.
Last checked by CQC: 15 May 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (15 May 2025)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
Goodrated 1 year ago (15 May 2025)Is it well-led?
Requires improvementrated 1 year ago (15 May 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good1 July 2023Read the report (opens in a new tab)
- Inadequate10 February 2023Read the report (opens in a new tab)
- Good6 June 2018Read the report (opens in a new tab)
- Requires improvement7 November 2017Read the report (opens in a new tab)
- Requires improvement25 February 2017Read the report (opens in a new tab)
- Good17 April 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability
- Number of beds
- 61
- Nursing care
- No, personal care only
- Registered since
- 6 January 2011
- Local council area
- Hertfordshire
Who runs it
- Provider
- Quantum Care Limited
- Brand
- BRAND Quantum Care Limited
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 6 years ago
Rating from January 2020 (more than 2 years ago)
- Hertford, SG14 3UD
- 40 beds
- Outstandingrated 7 years ago
Rating from May 2019 (more than 2 years ago)
- Hertford, SG13 7NY
- 85 beds
- Requires improvementrated 2 months ago
- Watford, WD24 5GW
- 60 beds
- Requires improvementrated 2 years ago
Rating from December 2023 (more than 2 years ago)
- Dunstable, LU5 4FF
- 75 beds
- No overall rating shown
- Bishop's Stortford, CM23 2UW
- 78 beds
and 16 more.