Here2Care (Dartford)
Here2Care (Dartford) is a home care service in Dartford, run by Here to Care Limited. CQC rated it Good overall in December 2020 (last checked 16 December 2020). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
Suites 3.1, 3.3 & 4.2, First Floor office Suite, 3-5 Sandpit Road, Dartford, DA1 5BU
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 8 February 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 16 December 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (16 December 2020)Is it effective?
Goodrated 6 years ago (8 February 2020)Is it caring?
Goodrated 6 years ago (8 February 2020)Is it responsive to people’s needs?
Requires improvementrated 6 years ago (8 February 2020)Is it well-led?
Goodrated 5 years ago (16 December 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement8 February 2020Read the report (opens in a new tab)
- Good28 June 2017Read the report (opens in a new tab)
- Good27 April 2015Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Younger adults
- Registered since
- 7 January 2011
- Local council area
- Kent
Who runs it
- Provider
- Here to Care Limited
- Kind of provider
- Company or organisation