Goodrated 1 year ago
- Woodbridge, IP13 0PX
- 53 beds
Downham Grange
Downham Grange is a care home with nursing in Downham Market, run by Kingsley Care Homes Limited. CQC rated it Requires improvement overall in July 2025 (last checked 25 July 2025). It has 62 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home with nursing
Clackclose Road, Downham Market, Norfolk, PE38 9PA
What CQC says
Overall rating
Requires improvementrated 1 year ago (25 July 2025)
The service is not performing as well as it should.
Up from Inadequate, 7 October 2023.
Last checked by CQC: 25 July 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (25 July 2025)Is it effective?
Goodrated 1 year ago (25 July 2025)Is it caring?
Goodrated 1 year ago (25 July 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (25 July 2025)Is it well-led?
Requires improvementrated 1 year ago (25 July 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate7 October 2023Read the report (opens in a new tab)
- Requires improvement28 September 2022Read the report (opens in a new tab)
- Requires improvement10 April 2021Read the report (opens in a new tab)
- Good26 July 2019Read the report (opens in a new tab)
- Requires improvement4 January 2019Read the report (opens in a new tab)
- Requires improvement31 August 2018Read the report (opens in a new tab)
- Good3 March 2017Read the report (opens in a new tab)
- Requires improvement13 August 2016Read the report (opens in a new tab)
- Requires improvement26 February 2016Read the report (opens in a new tab)
- Good5 January 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 62
- Nursing care
- Yes, nurses are on hand
- Registered since
- 16 December 2010
- Local council area
- Norfolk
Who runs it
- Provider
- Kingsley Care Homes Limited
- Brand
- BRAND Kingsley Healthcare
- Kind of provider
- Company or organisation
Other services from this provider
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- 47 beds
- Goodrated less than a month ago
- Manchester, M31 4ND
- 62 beds
- Goodrated 8 years ago
Rating from February 2018 (more than 2 years ago)
- Norwich, NR12 8RZ
- 30 beds
- Goodrated 8 years ago
Rating from September 2018 (more than 2 years ago)
- Lowestoft, NR33 0LQ
- 71 beds
- Requires improvementrated 5 years ago
Rating from February 2021 (more than 2 years ago)
- Bungay, NR35 2JL
- 9 beds
and 1 more.