Towneley House
Towneley House is a care home in Burnley, run by Mrs Barbara Karen Shillito and Mr Stephen Shillito. CQC rated it Good overall in September 2022 (last checked 14 September 2022). It has 22 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home without nursing
143-145 Todmorden Road, Burnley, Lancashire, BB11 3HA
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 17 October 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 14 September 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (14 September 2022)Is it effective?
Goodrated 4 years ago (14 September 2022)Is it caring?
Goodrated 6 years ago (29 January 2020)Is it responsive to people’s needs?
Requires improvementrated 6 years ago (29 January 2020)Is it well-led?
Goodrated 4 years ago (14 September 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement17 October 2020Read the report (opens in a new tab)
- Requires improvement29 January 2020Read the report (opens in a new tab)
- Requires improvement12 December 2018Read the report (opens in a new tab)
- Requires improvement17 August 2017Read the report (opens in a new tab)
- Requires improvement16 November 2015Read the report (opens in a new tab)
- Requires improvement29 May 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 22
- Nursing care
- No, personal care only
- Registered since
- 27 January 2011
- Local council area
- Lancashire
Who runs it
- Provider
- Mrs Barbara Karen Shillito and Mr Stephen Shillito
- Kind of provider
- Partnership