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The Laurels

The Laurels is a care home in Ashford, run by Caretech Community Services (No.2) Limited. CQC rated it Good overall in October 2019 (last checked 2 October 2019). It has 6 beds. It is registered to support people with mental health needs.

  • Care home without nursing

209 Faversham Road, Ashford, Kent, TN24 9AF

What CQC says

Overall rating

Goodrated 7 years ago (2 October 2019)

The service is performing well and meeting expectations.

The same as the rating before it (Good, 30 November 2016).

Read the CQC report (opens in a new tab)

Last checked by CQC: 2 October 2019.

See this service on the CQC website (opens in a new tab)

The five key questions

CQC rates each service on five questions. Each has its own rating.

  • Is it safe?

    Goodrated 7 years ago (2 October 2019)

  • Is it effective?

    Goodrated 7 years ago (2 October 2019)

  • Is it caring?

    Goodrated 7 years ago (2 October 2019)

  • Is it responsive to people’s needs?

    Goodrated 7 years ago (2 October 2019)

  • Is it well-led?

    Requires improvementrated 7 years ago (2 October 2019)

Not sure what the ratings mean? Read how CQC ratings work.

Understanding this rating

Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.

This rating is from October 2019. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.

CQC rated it Good overall. It rated “Well-led” as Requires improvement.

What CQC looks at

  • Well-led: Requires improvement

    CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.

    Questions you could ask

    • Who is the registered manager, and how can families contact them?
    • How do you check the quality of care yourselves?
    • How can staff raise worries, and how are they supported when they do?

Questions you could ask

  • What has changed since the last inspection?

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

See this service on the CQC website (opens in a new tab)

More about how CQC works, with sources

Earlier ratings

Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.

About this service

Type of care
Care home without nursing
Who it supports
Mental health needs
Number of beds
6
Nursing care
No, personal care only
Registered since
25 November 2010
Local council area
Kent

Who runs it

Provider
Caretech Community Services (No.2) Limited
Brand
BRAND CareTech Community Services
Kind of provider
Company or organisation

Other services from this provider

and 17 more.

Care Comparison

Contains Care Quality Commission data © Care Quality Commission, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by CQC.

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Contains information from Care Inspectorate Wales © Crown copyright 2026, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by Care Inspectorate Wales.

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