Goodrated less than a month ago
- Bedford, MK41 6AH
- 8 beds
Whiston House
Whiston House is a care home in Ashford, run by Caretech Community Services (No.2) Limited. CQC rated it Good overall in November 2019 (last checked 13 November 2019). It has 15 beds. It is registered to support people with a learning disability or autism and people with mental health needs.
- Care home without nursing
Whiston Avenue, Bethersden, Ashford, Kent, TN26 3LA
What CQC says
Overall rating
Goodrated 6 years ago (13 November 2019)
The service is performing well and meeting expectations.
Last checked by CQC: 13 November 2019.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 6 years ago (13 November 2019)Is it effective?
Goodrated 6 years ago (13 November 2019)Is it caring?
Goodrated 6 years ago (13 November 2019)Is it responsive to people’s needs?
Requires improvementrated 6 years ago (13 November 2019)Is it well-led?
Goodrated 6 years ago (13 November 2019)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from November 2019. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Learning disability or autism, Mental health needs
- Number of beds
- 15
- Nursing care
- No, personal care only
- Registered since
- 25 November 2010
- Local council area
- Kent
Who runs it
- Provider
- Caretech Community Services (No.2) Limited
- Brand
- BRAND CareTech Community Services
- Kind of provider
- Company or organisation
Other services from this provider
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Rating from November 2019 (more than 2 years ago)
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and 17 more.