Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- London, N1 4PF
Housing 21 - Alrewych Court
Housing 21 - Alrewych Court is a home care service in Walsall, run by Housing 21. CQC rated it Requires improvement overall in May 2021 (last checked 20 May 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
220 Northgate, Aldridge, Walsall, West Midlands, WS9 8AF
What CQC says
Overall rating
Requires improvementrated 5 years ago (20 May 2021)
The service is not performing as well as it should.
Last checked by CQC: 20 May 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 5 years ago (20 May 2021)Is it effective?
Goodrated 7 years ago (24 August 2019)Is it caring?
Goodrated 7 years ago (24 August 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (24 August 2019)Is it well-led?
Requires improvementrated 5 years ago (20 May 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from May 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 15 November 2010
- Local council area
- Walsall
Who runs it
- Provider
- Housing 21
- Brand
- BRAND Housing & Care 21
- Kind of provider
- Company or organisation
Other services from this provider
- No overall rating shown
- Guisborough, TS14 7FD
- Goodrated 3 years ago
Rating from July 2023 (more than 2 years ago)
- Lancaster, LA2 7FS
- Goodrated 4 years ago
Rating from April 2022 (more than 2 years ago)
- Wetherby, LS23 6FU
- Goodrated 4 years ago
Rating from April 2022 (more than 2 years ago)
- Wolverhampton, WV5 9EU
- Goodrated 4 years ago
Rating from November 2021 (more than 2 years ago)
- Doncaster, DN8 5BB
and 72 more.