Requires improvementrated 2 years ago
Rating from January 2024 (more than 2 years ago)
- St Albans, AL2 3TN
- 44 beds
Oakcroft House Care Home
Oakcroft House Care Home is a care home with nursing in West Byfleet, run by Bupa Care Homes (BNH) Limited. CQC rated it Good overall in July 2023 (last checked 26 July 2023). It has 40 beds. It is registered to support older people, people with a physical disability and younger adults.
- Care home with nursing
Oakcroft Road, West Byfleet, Surrey, KT14 6JG
What CQC says
Overall rating
Goodrated 3 years ago (26 July 2023)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 7 February 2018).
Read the CQC report (opens in a new tab)Last checked by CQC: 26 July 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (26 July 2023)Is it effective?
Goodrated 3 years ago (26 July 2023)Is it caring?
Goodrated 3 years ago (26 July 2023)Is it responsive to people’s needs?
Goodrated 3 years ago (26 July 2023)Is it well-led?
Goodrated 3 years ago (26 July 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good7 February 2018Read the report (opens in a new tab)
- Good19 November 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Older people, Physical disability, Younger adults
- Number of beds
- 40
- Nursing care
- Yes, nurses are on hand
- Registered since
- 15 November 2010
- Local council area
- Surrey
Who runs it
- Provider
- Bupa Care Homes (BNH) Limited
- Brand
- BRAND BUPA Group
- Kind of provider
- Company or organisation
Other services from this provider
- Outstandingrated 7 years ago
Rating from February 2019 (more than 2 years ago)
- Esher, KT10 9HE
- 44 beds
- Goodrated 5 years ago
Rating from September 2021 (more than 2 years ago)
- Solihull, B91 2AF
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- Goodrated less than a month ago
- Ashby De La Zouch, LE65 2PX
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- Goodrated 4 years ago
Rating from October 2022 (more than 2 years ago)
- Cirencester, GL7 2ED
- 48 beds
- Goodrated 7 years ago
Rating from November 2018 (more than 2 years ago)
- Guildford, GU4 7SU
- 30 beds
and 19 more.