Hatfield Haven
Hatfield Haven is a care home in Bishops Stortford, run by Hatfield Haven Limited. CQC rated it Good overall in October 2017 (last checked 10 October 2017). It has 25 beds. It is registered to support older people.
- Care home without nursing
Hatfileld Heath, Stortford Road, Bishops Stortford, Hertfordshire, CM22 7DL
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 6 October 2016.
Read the CQC report (opens in a new tab)Last checked by CQC: 10 October 2017.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 9 years ago (10 October 2017)Is it effective?
Goodrated 9 years ago (10 October 2017)Is it caring?
Goodrated 9 years ago (10 October 2017)Is it responsive to people’s needs?
Goodrated 9 years ago (10 October 2017)Is it well-led?
Requires improvementrated 9 years ago (10 October 2017)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2017. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement6 October 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Older people
- Number of beds
- 25
- Nursing care
- No, personal care only
- Registered since
- 2 December 2010
- Local council area
- Essex
Who runs it
- Provider
- Hatfield Haven Limited
- Kind of provider
- Company or organisation