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The Highlands

The Highlands is a care home in Chester Le Street, run by Pathways Care Group Limited. CQC rated it Good overall in September 2026 (last checked 15 September 2026). It has 14 beds. It is registered to support people with a physical disability and people with a learning disability or autism.

  • Care home without nursing

Durham Road, Birtley, Chester Le Street, County Durham, DH3 1LY

What CQC says

Overall rating

Goodrated less than a month ago (15 September 2026)

The service is performing well and meeting expectations.

The same as the rating before it (Good, 9 November 2018).

Last checked by CQC: 15 September 2026.

See this service on the CQC website (opens in a new tab)

The five key questions

CQC rates each service on five questions. Each has its own rating.

  • Is it safe?

    Goodrated less than a month ago (15 September 2026)
  • Is it effective?

    Goodrated less than a month ago (15 September 2026)
  • Is it caring?

    Goodrated less than a month ago (15 September 2026)
  • Is it responsive to people’s needs?

    Goodrated less than a month ago (15 September 2026)
  • Is it well-led?

    Goodrated less than a month ago (15 September 2026)

Not sure what the ratings mean? Read how CQC ratings work.

Understanding this rating

Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.

This is what CQC says about how it rates and inspects services. Each rating on this page is shown as CQC published it.

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

Earlier ratings

Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.

About this service

Type of care
Care home without nursing
Who it supports
Physical disability, Learning disability or autism
Number of beds
14
Nursing care
No, personal care only
Registered since
26 November 2010
Local council area
Gateshead

Who runs it

Provider
Pathways Care Group Limited
Brand
BRAND Salutem Bid Co Ltd
Kind of provider
Company or organisation

Other services from this provider

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  • Fairholme

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    Rating from August 2022 (more than 2 years ago)

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  • Famille House

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    Goodrated 1 year ago
    • Leicester, LE9 2EJ
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  • Greenways

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    Goodrated 3 years ago

    Rating from June 2023 (more than 2 years ago)

    • Pinner, HA5 3PT
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  • Harmony House

    Care home without nursing

    Run by Pathways Care Group Limited

    Goodrated 6 years ago

    Rating from March 2020 (more than 2 years ago)

    • Hebburn, NE31 1DJ
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  • Honeysuckle Farm

    Care home without nursing

    Run by Pathways Care Group Limited

    Goodrated 3 years ago

    Rating from December 2022 (more than 2 years ago)

    • Newtown Unthank, LE9 9FL
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and 9 more.

Care Comparison

Contains Care Quality Commission data © Care Quality Commission, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by CQC.

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Contains information from Care Inspectorate Wales © Crown copyright 2026, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by Care Inspectorate Wales.

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