Requires improvementrated 1 year ago
- Sandbach, CW11 3AE
Care at Home Group Cheshire West and Wirral
Care at Home Group Cheshire West and Wirral is a home care service in Wirral, run by Care at Home Group Ltd. CQC rated it Good overall in October 2024 (last checked 17 October 2024). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Suite G4 and 10 Gateway House, Old Hall Road, Bromborough, Wirral, CH62 3NX
What CQC says
Overall rating
Goodrated 1 year ago (17 October 2024)
The service is performing well and meeting expectations.
Last checked by CQC: 17 October 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 1 year ago (17 October 2024)Is it effective?
Goodrated 1 year ago (17 October 2024)Is it caring?
Goodrated 2 years ago (6 February 2024)Is it responsive to people’s needs?
Requires improvementrated 1 year ago (17 October 2024)Is it well-led?
Goodrated 1 year ago (17 October 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Younger adults, Children and young people
- Registered since
- 12 April 2022
- Local council area
- Wirral
Who runs it
- Provider
- Care at Home Group Ltd
- Kind of provider
- Company or organisation
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Rating from March 2023 (more than 2 years ago)
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