Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- Newbury, RG14 6AE
- 50 beds
Heathbrook House Care Home
Heathbrook House Care Home is a care home with nursing in Bromsgrove, run by Bupa Care Homes (CFChomes) Limited. CQC rated it Requires improvement overall in February 2023 (last checked 24 February 2023). It has 45 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home with nursing
223-229 Worcester Road, Stoke Heath, Bromsgrove, Worcestershire, B61 7JA
What CQC says
Overall rating
Requires improvementrated 3 years ago (24 February 2023)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 14 May 2022).
Read the CQC report (opens in a new tab)Last checked by CQC: 24 February 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (24 February 2023)Is it effective?
Goodrated 6 years ago (12 March 2020)Is it caring?
Goodrated 6 years ago (12 March 2020)Is it responsive to people’s needs?
Goodrated 3 years ago (24 February 2023)Is it well-led?
Requires improvementrated 3 years ago (24 February 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement14 May 2022Read the report (opens in a new tab)
- Requires improvement23 March 2022Read the report (opens in a new tab)
- Good12 March 2020Read the report (opens in a new tab)
- Good11 August 2017Read the report (opens in a new tab)
- Good16 September 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 45
- Nursing care
- Yes, nurses are on hand
- Registered since
- 25 November 2010
- Local council area
- Worcestershire
Who runs it
- Provider
- Bupa Care Homes (CFChomes) Limited
- Brand
- BRAND BUPA Group
- Kind of provider
- Company or organisation
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Rating from February 2024 (more than 2 years ago)
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Rating from December 2017 (more than 2 years ago)
- Cambridge, CB24 8SS
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- Goodrated 2 years ago
Rating from March 2024 (more than 2 years ago)
- Brighton, BN2 6DX
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- Goodrated 1 year ago
- Dartford, DA4 9JL
- 49 beds
and 17 more.