Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- Newbury, RG14 6AE
- 50 beds
Premier Court Care Home
Premier Court Care Home is a care home with nursing in Bishops Stortford, run by Bupa Care Homes (CFChomes) Limited. CQC rated it Requires improvement overall in May 2021 (last checked 20 May 2021). It has 59 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home with nursing
Thorley Lane East, Thorley, Bishops Stortford, Hertfordshire, CM23 4BH
What CQC says
Overall rating
Requires improvementrated 5 years ago (20 May 2021)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 9 November 2019).
Read the CQC report (opens in a new tab)Last checked by CQC: 20 May 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 5 years ago (20 May 2021)Is it effective?
Goodrated 6 years ago (9 November 2019)Is it caring?
Goodrated 6 years ago (9 November 2019)Is it responsive to people’s needs?
Goodrated 6 years ago (9 November 2019)Is it well-led?
Requires improvementrated 5 years ago (20 May 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from May 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement9 November 2019Read the report (opens in a new tab)
- Good27 April 2017Read the report (opens in a new tab)
- Good15 December 2015Read the report (opens in a new tab)
- Requires improvement8 April 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 59
- Nursing care
- Yes, nurses are on hand
- Registered since
- 25 November 2010
- Local council area
- Hertfordshire
Who runs it
- Provider
- Bupa Care Homes (CFChomes) Limited
- Brand
- BRAND BUPA Group
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 2 months ago
- Dartford, DA4 9HF
- 42 beds
- Goodrated 2 years ago
Rating from February 2024 (more than 2 years ago)
- Chichester, PO20 8PT
- 53 beds
- Goodrated 8 years ago
Rating from December 2017 (more than 2 years ago)
- Cambridge, CB24 8SS
- 62 beds
- Goodrated 2 years ago
Rating from March 2024 (more than 2 years ago)
- Brighton, BN2 6DX
- 80 beds
- Goodrated 1 year ago
- Dartford, DA4 9JL
- 49 beds
and 17 more.