Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- Newbury, RG14 6AE
- 50 beds
The Springs Care Home
The Springs Care Home is a care home with nursing in Malvern, run by Bupa Care Homes (CFChomes) Limited. CQC rated it Requires improvement overall in August 2024 (last checked 7 August 2024). It has 65 beds. It is registered to support people living with dementia and older people.
- Care home with nursing
Spring Lane, Malvern, Worcestershire, WR14 1AL
What CQC says
Overall rating
Requires improvementrated 2 years ago (7 August 2024)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 24 December 2021).
Last checked by CQC: 7 August 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 2 years ago (7 August 2024)Is it effective?
Goodrated 2 years ago (7 August 2024)Is it caring?
Goodrated 2 years ago (7 August 2024)Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Requires improvementrated 2 years ago (7 August 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2024. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement24 December 2021Read the report (opens in a new tab)
- Good22 December 2017Read the report (opens in a new tab)
- Good25 November 2016Read the report (opens in a new tab)
- Requires improvement28 October 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people
- Number of beds
- 65
- Nursing care
- Yes, nurses are on hand
- Registered since
- 25 November 2010
- Local council area
- Worcestershire
Who runs it
- Provider
- Bupa Care Homes (CFChomes) Limited
- Brand
- BRAND BUPA Group
- Kind of provider
- Company or organisation
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Rating from December 2017 (more than 2 years ago)
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Rating from March 2024 (more than 2 years ago)
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and 17 more.