Vitality Plus Care Ltd
Vitality Plus Care Ltd is a home care service in Trowbridge. CQC rated it Requires improvement overall in April 2026 (last checked 30 April 2026). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
Unit 5, Kestrel House, 7 Mill Street, Trowbridge, BA14 8BE
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 27 May 2023).
Last checked by CQC: 30 April 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 5 months ago (30 April 2026)Is it effective?
Goodrated 5 months ago (30 April 2026)Is it caring?
No rating for this question.
Is it responsive to people’s needs?
Goodrated 5 months ago (30 April 2026)Is it well-led?
Requires improvementrated 5 months ago (30 April 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement27 May 2023Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Younger adults
- Registered since
- 16 May 2022
- Local council area
- Wiltshire
Who runs it
- Provider
- Vitality Plus Care Ltd
- Kind of provider
- Company or organisation