Goodrated 8 years ago
Rating from December 2017 (more than 2 years ago)
- Burgess Hill, RH15 9NP
Victoria House
Victoria House is a care home in Hull, run by The Disabilities Trust. CQC rated it Requires improvement overall in January 2025 (last checked 24 January 2025). It has 25 beds. It is registered to support older people, people with a physical disability and younger adults.
- Care home without nursing
Victoria House Residential Home, Maldon Drive, Hull, Humberside, HU9 1QA
What CQC says
Overall rating
Requires improvementrated 1 year ago (24 January 2025)
The service is not performing as well as it should.
Down from Good, 25 August 2018.
Last checked by CQC: 24 January 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (24 January 2025)Is it effective?
Goodrated 1 year ago (24 January 2025)Is it caring?
Goodrated 1 year ago (24 January 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (24 January 2025)Is it well-led?
Requires improvementrated 1 year ago (24 January 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good25 August 2018Read the report (opens in a new tab)
- Good22 January 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Older people, Physical disability, Younger adults
- Number of beds
- 25
- Nursing care
- No, personal care only
- Registered since
- 6 December 2010
- Local council area
- Kingston upon Hull
Who runs it
- Provider
- The Disabilities Trust
- Brand
- BRAND Disabilities Trust
- Kind of provider
- Company or organisation
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and 12 more.