Goodrated 8 years ago
Rating from May 2018 (more than 2 years ago)
- Kettering, NN14 2SS
- 5 beds
Consensus Support Services Limited - Shrewsbury
Consensus Support Services Limited - Shrewsbury is a care home in Shrewsbury, run by Consensus Support Services Limited. CQC rated it Requires improvement overall in July 2023 (last checked 4 July 2023). It has 15 beds. It is registered to support people with a physical disability, people with a learning disability or autism and younger adults.
- Care home without nursing
24 Main Road, Dorrington, Shrewsbury, SY5 7JW
What CQC says
Overall rating
Requires improvementrated 3 years ago (4 July 2023)
The service is not performing as well as it should.
Down from Good, 16 November 2019.
Read the CQC report (opens in a new tab)Last checked by CQC: 4 July 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (4 July 2023)Is it effective?
Goodrated 6 years ago (16 November 2019)Is it caring?
Goodrated 6 years ago (16 November 2019)Is it responsive to people’s needs?
Goodrated 6 years ago (16 November 2019)Is it well-led?
Requires improvementrated 3 years ago (4 July 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good16 November 2019Read the report (opens in a new tab)
- Good9 November 2016Read the report (opens in a new tab)
- Requires improvement28 October 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Physical disability, Learning disability or autism, Younger adults
- Number of beds
- 15
- Nursing care
- No, personal care only
- Registered since
- 21 January 2011
- Local council area
- Shropshire
Who runs it
- Provider
- Consensus Support Services Limited
- Kind of provider
- Company or organisation
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and 48 more.