Amber House - Coventry
Amber House - Coventry is a care home in Coventry, run by Emerald Care Ltd. CQC rated it Requires improvement overall in April 2022 (last checked 15 April 2022). It has 15 beds. It is registered to support people living with dementia, older people, people with a learning disability or autism and younger adults.
- Care home without nursing
11 Moseley Avenue, Coundon, Coventry, West Midlands, CV6 1AE
What CQC says
Overall rating
The service is not performing as well as it should.
Last checked by CQC: 15 April 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 4 years ago (15 April 2022)Is it effective?
Goodrated 6 years ago (17 January 2020)Is it caring?
Goodrated 6 years ago (17 January 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (17 January 2020)Is it well-led?
Requires improvementrated 4 years ago (15 April 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from April 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Learning disability or autism, Younger adults
- Number of beds
- 15
- Nursing care
- No, personal care only
- Registered since
- 31 December 2010
- Local council area
- Coventry
Who runs it
- Provider
- Emerald Care Ltd
- Kind of provider
- Company or organisation