Skip to main content
Care Comparison home
Menu

Normandy House

Normandy House is a care home in Milton Keynes, run by CareTech Community Services Limited. CQC rated it Requires improvement overall in October 2021 (last checked 19 October 2021). It has 6 beds. It is registered to support people living with dementia and people with a learning disability or autism.

  • Care home without nursing

2 Laser Close, Shenley Lodge, Milton Keynes, Buckinghamshire, MK5 7AZ

What CQC says

Overall rating

Requires improvementrated 4 years ago (19 October 2021)

The service is not performing as well as it should.

Down from Good, 13 November 2019.

Read the CQC report (opens in a new tab)

Last checked by CQC: 19 October 2021.

See this service on the CQC website (opens in a new tab)

The five key questions

CQC rates each service on five questions. Each has its own rating.

  • Is it safe?

    Requires improvementrated 4 years ago (19 October 2021)

  • Is it effective?

    Goodrated 6 years ago (13 November 2019)

  • Is it caring?

    Goodrated 6 years ago (13 November 2019)

  • Is it responsive to people’s needs?

    Goodrated 6 years ago (13 November 2019)

  • Is it well-led?

    Requires improvementrated 4 years ago (19 October 2021)

Not sure what the ratings mean? Read how CQC ratings work.

Understanding this rating

Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.

This rating is from October 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.

What CQC looks at

  • Safe: Requires improvement

    CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.

    Questions you could ask

    • How are medicines looked after and given on time?
    • How do you decide how many staff are on duty, day and night?
    • When something goes wrong, what do you do, and how do you tell families?
  • Well-led: Requires improvement

    CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.

    Questions you could ask

    • Who is the registered manager, and how can families contact them?
    • How do you check the quality of care yourselves?
    • How can staff raise worries, and how are they supported when they do?

Questions you could ask

  • What has changed since the last inspection?

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

See this service on the CQC website (opens in a new tab)

More about how CQC works, with sources

Earlier ratings

Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.

About this service

Type of care
Care home without nursing
Who it supports
Dementia, Learning disability or autism
Number of beds
6
Nursing care
No, personal care only
Registered since
25 November 2010
Local council area
Milton Keynes

Who runs it

Provider
CareTech Community Services Limited
Brand
BRAND CareTech Community Services
Kind of provider
Company or organisation

Other services from this provider

and 20 more.

Care Comparison

Contains Care Quality Commission data © Care Quality Commission, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by CQC.

Contains Care Inspectorate data © Care Inspectorate, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by the Care Inspectorate.

Contains information from Care Inspectorate Wales © Crown copyright 2026, licensed under the Open Government Licence v3.0. Care Comparison is independent and is not connected to or endorsed by Care Inspectorate Wales.

Contains information from the Regulation and Quality Improvement Authority, licensed under the Open Government Licence v3.0 (via OpenDataNI). Care Comparison is independent and is not connected to or endorsed by RQIA.

A community project byThe API Guys (opens in a new tab)