Goodrated 6 years ago
Rating from November 2019 (more than 2 years ago)
- Kirkby Stephen, CA17 4HD
- 38 beds
The Gatehouse
The Gatehouse is a care home in Harrogate, run by The Franklyn Group Limited. CQC rated it Requires improvement overall in December 2022 (last checked 14 December 2022). It has 31 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
9 Manor Road, Harrogate, North Yorkshire, HG2 0HP
What CQC says
Overall rating
Requires improvementrated 3 years ago (14 December 2022)
The service is not performing as well as it should.
Last checked by CQC: 14 December 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (14 December 2022)Is it effective?
Goodrated 6 years ago (4 January 2020)Is it caring?
Goodrated 3 years ago (14 December 2022)Is it responsive to people’s needs?
Goodrated 6 years ago (4 January 2020)Is it well-led?
Requires improvementrated 3 years ago (14 December 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs
- Number of beds
- 31
- Nursing care
- No, personal care only
- Registered since
- 20 January 2011
- Local council area
- North Yorkshire
Who runs it
- Provider
- The Franklyn Group Limited
- Kind of provider
- Company or organisation