Goodrated 3 years ago
Rating from June 2023 (more than 2 years ago)
- Burnham On Sea, TA8 2EX
- 9 beds
Pelham Manor
Pelham Manor is a care home in Gravesend, run by National Autistic Society (The). CQC rated it Requires improvement overall in February 2026 (last checked 24 February 2026). It has 7 beds. It is registered to support people with a learning disability or autism.
- Care home without nursing
31 Pelham Road, Gravesend, Kent, DA11 0HU
What CQC says
Overall rating
Requires improvementrated 7 months ago (24 February 2026)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 19 January 2023).
Last checked by CQC: 24 February 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 7 months ago (24 February 2026)Is it effective?
Goodrated 7 months ago (24 February 2026)Is it caring?
Goodrated 7 months ago (24 February 2026)Is it responsive to people’s needs?
Goodrated 7 months ago (24 February 2026)Is it well-led?
Requires improvementrated 7 months ago (24 February 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement19 January 2023Read the report (opens in a new tab)
- Requires improvement1 June 2019Read the report (opens in a new tab)
- Good22 September 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Learning disability or autism
- Number of beds
- 7
- Nursing care
- No, personal care only
- Registered since
- 23 December 2010
- Local council area
- Kent
Who runs it
- Provider
- National Autistic Society (The)
- Brand
- BRAND National Autistic Society
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 8 years ago
Rating from August 2018 (more than 2 years ago)
- Accrington, BB5 5LT
- 7 beds
- Goodrated 7 years ago
Rating from May 2019 (more than 2 years ago)
- Mildenhall, IP28 7AE
- 8 beds
- Goodrated 8 years ago
Rating from April 2018 (more than 2 years ago)
- Gravesend, DA12 1QH
- 3 beds
- Requires improvementrated 9 months ago
- Burnham On Sea, TA8 1BB
- 7 beds
- Requires improvementrated 3 years ago
Rating from October 2023 (more than 2 years ago)
- Goole, DN14 8QP
- 8 beds
and 13 more.