Adonai Healthcare Services
Adonai Healthcare Services is a home care service in Chatham, run by Adonai Services Limited. CQC rated it Requires improvement overall in February 2025 (last checked 3 February 2025). It is registered to support older people, people with a physical disability, people with a sensory impairment and younger adults.
- Home care
Office 2, 17 New Road Avenue, Chatham, ME4 6BA
What CQC says
Overall rating
The service is not performing as well as it should.
Up from Inadequate, 11 October 2023.
Last checked by CQC: 3 February 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (3 February 2025)Is it effective?
Goodrated 1 year ago (3 February 2025)Is it caring?
Goodrated 1 year ago (3 February 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (3 February 2025)Is it well-led?
Requires improvementrated 1 year ago (3 February 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate11 October 2023Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Older people, Physical disability, Sensory impairment, Younger adults
- Registered since
- 7 July 2022
- Local council area
- Medway
Who runs it
- Provider
- Adonai Services Limited
- Kind of provider
- Company or organisation