Goodrated 8 months ago
- Sunderland, SR3 1EB
Abbeyfield House - New Malden
Abbeyfield House - New Malden is a care home in New Malden, run by Abbeyfield Society (The). CQC rated it Good overall in July 2023 (last checked 19 July 2023). It has 36 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home without nursing
California Road, New Malden, Surrey, KT3 3RL
What CQC says
Overall rating
Goodrated 3 years ago (19 July 2023)
The service is performing well and meeting expectations.
Up from Requires improvement, 10 March 2022.
Read the CQC report (opens in a new tab)Last checked by CQC: 19 July 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (19 July 2023)Is it effective?
Goodrated 4 years ago (10 March 2022)Is it caring?
Goodrated 3 years ago (19 July 2023)Is it responsive to people’s needs?
Goodrated 4 years ago (10 March 2022)Is it well-led?
Requires improvementrated 3 years ago (19 July 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement10 March 2022Read the report (opens in a new tab)
- Requires improvement20 August 2019Read the report (opens in a new tab)
- Good2 December 2016Read the report (opens in a new tab)
- Requires improvement19 February 2016Read the report (opens in a new tab)
- Requires improvement21 July 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 36
- Nursing care
- No, personal care only
- Registered since
- 16 March 2011
- Local council area
- Kingston upon Thames
Who runs it
- Provider
- Abbeyfield Society (The)
- Brand
- BRAND Abbeyfield Society
- Kind of provider
- Company or organisation
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Rating from November 2018 (more than 2 years ago)
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and 9 more.