Neo Community Services
Neo Community Services is registered for home care and supported living in Birmingham. CQC rated it Requires improvement overall in December 2024 (last checked 13 December 2024). It is registered to support older people, people with a physical disability, people with a learning disability or autism and younger adults.
- Home care
- Supported living
F24, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA
What CQC says
Overall rating
The service is not performing as well as it should.
Up from Inadequate, 16 November 2023.
Last checked by CQC: 13 December 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (13 December 2024)Is it effective?
Requires improvementrated 1 year ago (13 December 2024)Is it caring?
Goodrated 1 year ago (13 December 2024)Is it responsive to people’s needs?
Goodrated 1 year ago (13 December 2024)Is it well-led?
Goodrated 1 year ago (13 December 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate16 November 2023Read the report (opens in a new tab)
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Older people, Physical disability, Learning disability or autism, Younger adults, Children and young people, Drug and alcohol misuse
- Registered since
- 14 September 2022
- Local council area
- Birmingham
Who runs it
- Provider
- Neo Community Services
- Kind of provider
- Company or organisation