The Mill House Care Home
The Mill House Care Home is a care home in Worcester, run by Mr & Mrs A W Carroll. CQC rated it Good overall in September 2022 (last checked 27 September 2022). It has 38 beds. It is registered to support people living with dementia and older people.
- Care home without nursing
Kington, Flyford Flavell, Worcester, Worcestershire, WR7 4DG
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 17 January 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 27 September 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (27 September 2022)Is it effective?
Goodrated 6 years ago (17 January 2020)Is it caring?
Goodrated 6 years ago (17 January 2020)Is it responsive to people’s needs?
Goodrated 4 years ago (27 September 2022)Is it well-led?
Requires improvementrated 4 years ago (27 September 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement17 January 2020Read the report (opens in a new tab)
- Outstanding19 April 2017Read the report (opens in a new tab)
- Good12 January 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people
- Number of beds
- 38
- Nursing care
- No, personal care only
- Registered since
- 14 January 2011
- Local council area
- Worcestershire
Who runs it
- Provider
- Mr & Mrs A W Carroll
- Kind of provider
- Partnership